Privacy Policy

SYAG LTD ("SYAG", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our websites, mobile applications, and related services (the "Services"). SYAG LTD is the data controller responsible for your personal data. We are a company registered in England and Wales, with our registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Information We Collect

We collect information in the following ways. Information you provide: such as your name and email address when you contact us or create an account, and any content you create within our apps (for example, journal entries or reflections). Information collected automatically: such as device information, app or browser type, language settings, and usage data, collected through cookies and similar technologies. We aim to collect only the information necessary to provide and improve the Services.

2. How We Use Your Information

We use your information to: provide, operate, and maintain the Services; personalise your experience; respond to your enquiries and provide support; improve and develop our Services; and comply with our legal obligations.

3. Legal Bases for Processing

Where UK GDPR applies, we rely on the following legal bases: performance of a contract (to provide the Services you request); your consent (for example, for certain cookies or communications, which you may withdraw at any time); our legitimate interests (to operate and improve our Services, where not overridden by your rights); and compliance with legal obligations.

4. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to operate, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings. Some cookies are essential for the Services to function; disabling others may affect your experience.

5. Log Files

As with most online services, we may automatically collect log information such as IP address, device and browser type, referring pages, and timestamps, for security, diagnostics, and analytics.

6. Analytics and Third-Party Services

We may use third-party analytics and infrastructure providers to help us understand and improve the Services. These providers process data on our behalf under appropriate agreements and only as instructed by us.

7. How We Share Information

We do not sell your personal data. We may share information with: service providers who process data on our behalf; app store and platform providers as necessary to deliver our apps; and authorities or third parties where required by law or to protect our rights and the safety of others.

8. International Transfers

Your information may be processed in countries outside the United Kingdom. Where it is, we take steps to ensure it is protected by appropriate safeguards, such as standard contractual clauses.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

10. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Where UK GDPR applies, you have the right to: access your personal data; request correction of inaccurate data; request erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, please contact us using the Email support option. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

13. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the Email support option on this website, or write to us at SYAG LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.